HNS + Thrane & Thrane Explorer 700

• If the WIFI is on unprotected and the user leaves their UT's registed and attached for data, they are advertising FREE internet. So close/protect WIFI!

Windows O/S

• Turn off Windows automatic update.
• Turn on the Microsoft firewall, which could also stop traffic.
• Turning off other programs that do automatic updates.
• In Internet Explorer’s Internet option menu, you can disable such features as; play animation / sound / video in web pages, and show pictures.

Outlook Express

• Switch off “check for mail every X minutes” and disable automatically download message when in viewing mode.
• De-select the “send messages immediately” option, which will queue them rather than the message being sent immediately.
• Disable signatures and compress or convert attachments to text
• Send plain text messages only and don’t use the reply option but create a new email;

TRENCH Firewall

• Block all IP traffic and only allow the traffic necessary for your mobile solution. You can even customise rules to only allow traffic from a defined IP address.
• Applications such as MSN messenger, Skype, AOL and Yahoo messenger are very difficult to block using firewalls as they are designed to find open ports. Best policy is to disable them on you desktop or create a new account on your PC for mobile use in which all messaging applications are disabled.
• By default both Background and Streaming IP are provisioned in the Inmarsat network. You can use the "Trench" to block the setting up of streaming sessions per service type: 32, 64, 128 or 256 in the QoS section of the "Trench"

The system displays "No satellite seen"

• Check that the system is set to the correct Ocean Region.
• Check for correct positioning of the antenna – check that no obstacles block free line of sight to the satellite.
• From the control Handset, initiate a satellite search (Function 26)
• Select another ocean region to point the antenna at another satellite
• Check for errors and alarms (Function 30)

Problem Placing calls – what number do I dial?

• When dialing from the Nera Saturn B or M system, the dialling string is:
  00 + country code + area code (drop the 0) + number + #
  Eg: to call a service in Sydney on (02) 9123 4567:
  00 + 61 (Australia) + 2 (drop the 0) + 9123 4567 + #
  The number dialled from the handset connected to the Saturn system is
  0061291234567#
  

I want to call my new terminal – what number do I call?

• You must dial the full international number for the service on the terminal that you wish to call.
• Each terminal has multiple phone numbers, and you must call the correct number for that correct handset
  to ring.
  Eg. To call to the Handset telephone - MSN 350 123 456 from you terrestrial service in Australia, dial:
  0011 (international access) + 870 ( Inmarsat country code) + 350 123 456
  0011 870 350 123 456
• Refer to your system documentation for the IMN numbers for your terminal.

I can see my system displaying 'Busy with Call' but the connected phone does not ring – Why?

• If this is occurring during an incoming call, then it is most likely that the calling party is not dialling the
  correct number for the connected handset , but another number allocated to this same terminal.
• Check the allocated IMN records for your terminal for the correct number.
• Check the configuration of the terminal to confirm that the dialled number is in fact routed to the correct
  TEL port.
  

When I try to place a call – I get a displayed message ' No response from Net' or 'Not authorised for this service'

• Check that the correct service provider is shown on the display of the unit – you may only be able to place calls using the service provider that you have an account with, depending on the validation of the unit.
• The Saturn B / M system is not properly commissioned - check with the supplier of your equipment
  

I am trying to send a fax using my Saturn system – I can dial the number but cannot send the page – transmission error is displayed.

• The fax machine must be connected to a TEL port on the MCU that is configured for FAX service.
• A TEL port that is configured for voice operation will not allow fax transmission to occur, although the number will be dialled.
• Check Function 70 and 71 for correct settings of the TEL ports on the back of the MCU.

If your iridium phone has been locked out due to pin code entry error, a PUK (Pin unlock key) is needed to unlock the phone. If you don't have your PUK and your airtime is connected to TC then just contact our airtime department on +61 2 9714 5100 and they will be able to provide that information to you. Once you have the PUK then follow the steps below.

• To enter the PUK, ensure the phone is on.
• Then press * * 0 5 *
• Enter the eight digit PUK and then press OK.
• Enter a new pin code and then press OK.
• Re-enter the pin code and press OK. The phone can now be used as normal.

I have turned on my new unit on for the first time, and it asks for a 'Phone PIN' – what is this?

• The factory default phone pin is '1234'
• Use the up and down direction pads on the modem unit to select each digit, then the left and right pads to move to the next digit.
• Press 'OK' when ready.
• See page 14 of the 'Getting Started' manual.
• The default PIN can be changed using the VtLite software – refer to the Owners' Manual for more information.

The default Phone Pin will not work

• The Phone Pin may have been changed from default – use the VtLite utility to connect to the system and reset the code using '* and then the Owner Password'
• If the owner password is not known to you as a user, contact the owner of the terminal.

Phone Pin and Owner password have both been changed in the system and the details are lost – what do I do now?

• If the owner password has been changed from default and the new code is lost or forgotten, the owner of the terminal must contact TC Communications Service Dept to have the unit unlocked.

My Worldcommunicator display does not light up –
what can I do?

• The modem unit is not turned on. Press the OK button for 2 seconds to turn the unit on.
• The battery needs charging. Plug the universal adaptor into the modem unit and power the system externally.
• The battery is not inserted properly or contacts are dirty or damaged. Check the battery seating and contacts in the modem unit.

The display on the modem unit is completely black

• Adjust the display contrast by pressing the 'Down ' button on the modem unit.

The Worldcommunicator cannot see a satellite

• Check that the coax cable is properly connected
• Check for correct positioning of the antenna – check that no obstacles block free line of sight to the satellite.
• Window glass can greatly reduce satellite signal – preferred signal levels are >420 for 4.8Kbps speech calls and >530 for other services.
• Point the antenna at another satellite
• If possible, try another coax cable
• If possible, try another antenna unit

Problem Placing calls – what number do I dial?

• When dialling from the Worldcommunicator, the dialling string is:
  00 + country code + area code (drop the 0) + number + #
  Eg: to call a service in Sydney on (02) 9123 4567 you need to
  00 + 61 (Australia) + 2 (drop the 0) + 9123 4567 + #
  The number dialled from the handset connected to the Worldcommunicator is
  0061291234567#

I want to call my new terminal – what number do I call?

• You must dial the full international number for the service on the terminal that you wish to call.
• Each terminal has multiple phone numbers, and you must call the correct number for that correct handset to ring.
  Eg. Call to the ISDN telephone connected for 4.8 speech –
  MSN 600 123 456 From you terrestrial service in Australia, dial:
  0011 (international access) + 870 ( Inmarsat country code) + 600 123 456 0011 870 600 123 456
• Refer to your service documentation for the IMN numbers for your terminal.
• I can see my system displaying 'Busy with Call' but the connected phone does not ring – Why?
• If this is occurring during an incoming call it is most likely that the calling party is not dialing the correct number for the connected handset but rather another number allocated to this same terminal.
• Check programming of the terminal and MSN settings for the connected phone
• Dial another IMN allocated to the same service type on the same terminals to see if this number is routed to the connected phone