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24/7 HELPDESK - Support you can depend on
Help Desk This helpdesk is not simply a call centre – rather, it is a dedicated, rostered service staffed by field and in-house engineers with appropriate experience in satellite terminal hardware, PC and IT equipment (eg CISCO routers) and mobile satellite networks. The singular purpose of this Help Desk is to ensure that our clients stay connected. There have been instances where ensuring this occurs has meant dispatching our field engineers to places as far abroad as The Gulf on minimum notice. This commitment to service is what gives our clients peace of mind in dealing with TC.
SERVICE & REPAIRS
Service & Repairs TC Communications is a Thrane & Thrane Certified Partner . Our engineers are trained in all aspects of satellite communication and are able to service and repair all nature of terminals.
ONSITE REPAIRS AND INSTALLATION
Onsite Repairs

Our Field Engineering Team are available for onsite service and installation calls throughout the region – and the world. TC has built up a unique combination of leading edge satcom engineering skills delivered by a fast acting, highly experienced team straight to the heart of our customers problem wherever they may be. We have carried out projects for various aid agencies and government customers in places as far a field as Somalia, Rwanda, Cambodia, Iraq and Bosnia.

The correct installation and repair of satcoms terminals is the only way of ensuring the validity of warranty and TC Communications ensures that all our engineering work conforms to the highest possible standard.

INTEGRATED LOGISTIC SUPPORT
ILS
ILS

TC Communications provide Integrated Logistic Support (ILS) services for many companies as a stand alone service or as part of a complete package including helpdesk and onsite repairs. Depending on your individual requirements, ILS can include:

  • management,
  • needs analysis,
  • requirements determination,
  • design and development,
  • acquisiition and procurement,
  • implementation,
  • introduction into service,
  • support,
  • performance management and disposal,
  • the complete life cycle.

TC Integrated Logistic Support provides clients with managed support services of stock requirements to ensure efficient material management, with TC’s ILS we order, store and monitor your stock on our premises and when levels are low we advise and proceed with your instruction to replenish stock. This free’s up your office space and ensures that equipment is there and ready to go when needed. Let TC's ILS service free up your valuable resources secure in the knowledge that your communications needs are being maintained by the industry leaders.

TRAINING
Training

TC Communications also has a training department – TC Training – a division that runs seminars and training courses on efficient satellite communication practices. This service further enhances TC’s reputation for excellence and expertise. These courses are delivered at all levels ranging from novice through to technical engineering standards and can also include industry specific "Train the Trainer" courses.

TC has an inbuilt training lab which is used inn classroom style for "hands on" training sessions and can also conduct training onsite if preferred by the customer.


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Address
Unit A3 Cameron Centre,
255 Rawson St, Auburn
NSW 2144
Ph: 1800 822 666
Ph: +61 2 9714 5100
F: +61 2 9648 0946
E: sales@tc.com.au